baji bed Privacy Policy

baji bed is an online gaming and sports betting platform operated for users in Bangladesh. We believe that every user's personal information belongs to them, and protecting that information is our core responsibility.

This Privacy Policy ("Policy") applies to all services provided through baji bed's website, mobile application and other digital channels. By opening an account or starting to use our services on this platform, you are considered to have accepted the terms of this Policy.

Along with this Policy, we also recommend reading our Terms and Conditions document, as both documents together define the relationship between you and baji bed.

This Policy applies whenever you use our services — from registration through transactions, playing games and contacting customer support. We never sell your personal information to third parties without your consent.

baji bed collects various types of information to keep your experience smooth and ensure a secure environment. The types of information collected are described in detail below:

2.1 Information You Provide Directly

When you open an account, fill out a form or contact us, we may collect the following information:

• Full name and date of birth (for age verification — all services are for users aged 21 and above)
• Mobile number and email address
• Password (stored in encrypted form)
• National ID card or passport details (when identity verification is required)
• Payment information (bKash, Nagad, Rocket or bank account details)

2.2 Automatically Collected Information

When you use our platform, some information is collected automatically for technical reasons:

• IP address and device information (operating system, browser version)
• Login time, session duration and browsing activity
• Data collected through cookies and similar tracking technologies
• Game history and betting activity

2.3 Information Received from Third Parties

Occasionally, for the purpose of identity verification or fraud prevention, we may verify information with trusted third parties. This process is always conducted in compliance with applicable law.

baji bed uses your information only for specific and legitimate purposes. The purposes for which information is used are stated precisely below:

3.1 Service Delivery and Operations

• Creating, managing and verifying accounts
• Processing deposits, withdrawals and other financial transactions
• Running gaming and betting activity properly
• Providing customer support and resolving issues

3.2 Security and Protection

• Detecting and preventing fraud, money laundering and other illegal activity
• Protecting user accounts from unauthorized access
• Maintaining the security and integrity of the platform

3.3 Legal Compliance

Providing necessary information to fulfill legal obligations or in response to valid requests from competent authorities falls within our obligations. In such cases we provide only the specific information requested.

3.4 Service Improvement

• Improving platform services and user experience
• Identifying and resolving technical issues
• Analyzing user preferences and behavior to provide more relevant services

baji bed never sells or rents your personal information to third parties for commercial purposes. However, in specific circumstances and under strict conditions, information may be shared with the following parties:

4.1 Service Provider Partners

We work with trusted service providers for payment processing, identity verification, technical support and similar functions. These partners receive information only for specific tasks and are required to use it according to our instructions.

4.2 Legal Obligations

Due to a court order, government directive or other legal process, we may provide necessary information to the relevant authorities. This disclosure will not go beyond what the legal obligation requires.

4.3 Business Changes

In the event of a merger, acquisition or asset transfer, your information may be transferred to the new entity. In such circumstances we will notify users in advance.

baji bed's website and app use cookies and similar technologies. Cookies are small files stored on your device that help ensure the platform functions correctly.

5.1 Types of Cookies

• Essential Cookies: Required for login status, language preferences and security functions.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Monitor usage patterns to improve service quality.

5.2 Cookie Controls

You can disable cookies by changing your browser settings. However, this may cause some platform functions to not work properly. Disabling essential cookies may disrupt login and payment services.

baji bed has adopted industry-standard security measures to protect user data. SSL encryption technology keeps all communication between you and our servers secure.

• All data is transferred over SSL-encrypted channels
• Passwords and sensitive information are stored in hashed and encrypted form
• Regular security audits and vulnerability assessments are conducted
• Only authorized staff are granted access to specific data
• Automated monitoring is active to detect unusual login or transaction activity

However, no method of transmitting information over the internet or storing it electronically is 100% secure. We are committed to ensuring the highest level of protection, but we cannot guarantee absolute security.

baji bed retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as long as a legal obligation exists.

• Active account data: retained while the account remains active
• Transaction records: for a defined period as required by financial and legal obligations
• Closed account data: may be retained for the applicable legal period
• Security logs: retained for a limited period to prevent misuse

Once the required period has passed, data is securely deleted or disposed of in a way that makes identification impossible.

As a baji bed user, you have certain important rights regarding your own personal information:

8.1 Right to Access Information

You may request to know what information we hold about you. You can obtain this information directly from your account or by contacting our customer support team.

8.2 Right to Correct Information

If there is an error in your stored information, you may request a correction. Having accurate information is essential for safe account management.

8.3 Right to Request Deletion

In certain circumstances you may request that your information be deleted. However, financial transaction records and information related to legal obligations may not always be possible to delete.

8.4 Right to Lodge a Complaint

If you have any objection to how your information is handled, please first contact our support team directly. You can find more information about user rights and protections in our Responsible Gaming section.

All baji bed services are for individuals aged 21 and above. We do not knowingly collect information from anyone under 21 years of age and do not provide services to individuals below this age.

Age verification at registration is a mandatory step. If we become aware that a user is under 21 years of age, the relevant account will be closed immediately and the information deleted.

If you suspect that a minor is operating an account using your identity, notify our customer support team immediately.

baji bed reserves the right to change or update this Privacy Policy as needed. Users will be informed of significant changes via email or platform notifications.

Continuing to use the platform after an updated policy is published will be taken as your acceptance of the changes. We therefore recommend reviewing this page regularly.

If you have questions about any aspect of this Policy, visit our FAQ section or contact our customer support team directly — we provide assistance in both Bengali and English, 24 hours a day, seven days a week.

If you have any questions, complaints or data-related requests regarding this Privacy Policy, you can reach us through the following channels: